How should I prepare my package for return?Updated 10 days ago

Preparing your return:

• Ensure the box is inside a satchel, carton or wrapped up
• Please don’t send the original box back by itself (i.e. with postage stickers or writing on the shoe box)
• Put the white card inserts back inside the shoe openings, make sure the tissue paper is still inside the box and include the thank you / take care card inside the box
• Boots must be in their original and new condition

Shipping Instructions:

1. Go through the returns portal here.
2. Download and print the return label sent to your email. 
3. Pack the item/s to be returned, including a printout or note with your order number or return reference number (RMA #) and attach the label on a mailer satchel or box. *Please do not affix the postage label directly to the original Merry People shoe box, as this may delay your return being processed.
4.  Take it to any UPS drop point and send.
5. You will receive an email as soon as we receive your items, and when your exchange or refund is processed.

If you have any questions, contact us at: [email protected]