Boots and Clogs

Sandals

Socks

We would love to hear from you! Send us an email and our team will get back to you.

Merry People Support US

Sizing and Product Information

What shipping options do you offer?

How can I find my order number?

Can I make changes or cancel my online order?

Can I update my contact details?

How do I track my order?

How long does it take the warehouse to pack my order?

Do you ever go on sale or offer discounts?

Do Merry People sell Digital Gift Cards?

I am missing an item in my order/have received the wrong order

I'm purchasing a gift - what do I need to know?

Can I pick up my order from you?

I'm interested in becoming a stockist.

Will I have to pay duties upon delivery?

What payment options do you offer?

What is Shop Pay?

How do I pay using a Merry People Gift Card?

How can I get my tax invoice?

Can I do split payments on your website?

Payments

Ordering and Shipping

How do I exchange or return my purchase?

How should I prepare my package for return?

I've bought from a retailer. Can I return my order directly back to Merry People?

How can I do a gift exchange?

Warranty Policy

Returns Portal Issues

When can I expect my exchange order?

The exchange colour I want is sold out. What do I do?

Can I make changes to my return request?

Can I order 2 sizes to compare and return whichever one doesn't work for a refund?

Returns and Exchanges

How do I know what size I am in Merry People boots?

My innersoles keep coming out. What can I do?

What is the difference between the boots?

What width are Merry People boots?

Are Merry People boots waterproof?

Can I put orthotics inside the boots?

Are your boots unisex?

Are your boots warm?

I'm inbetween sizes - what should I do?

Should I size up for thick socks?

Do your boots suit high arches? What is the arch support like?

The size/shade I want is sold out -  how often do you restock?

How do I get my boots off?

Are your boots vegan?

Does natural rubber contain latex?

What are Merry People boots made of?

Do your boots have metal in them?

Are your boots non-slip? Do they have steel caps?

Are Merry People boots heavy or lightweight?

Where are Merry People boots made?

Will my boots stretch?

Do you have any stores where I can try on Merry People?

Can you wear your boots in the snow?

Are these comfy for all day?

Merry People Suggestion Form

How can I sign up to the mailing list?

How do I know what size I am?

What width are Merry People sandals?

Are Merry People sandals waterprooof?

Are the Lochie sandals unisex?

Do they have arch support?

Are your sandals vegan?

Are Merry People sandals heavy?

Where are the Lochie sandals made?

What are the sandals made of?

Do your sandals have metal in them?

Are the Lochie sandals non-slip?

Do the sandals contain latex?

Are any stores selling the Lochie sandals?

How do I pick the right socks size?

What materials are the socks made from?

Are Merry People socks machine-washable?

Where is the merino wool from your socks sourced from?

Where are your socks made?

Will my socks stretch or shrink?

Are the socks suitable for diabetics?

How can I keep my Merry's looking great for longer?

What's in the Merry People Care Kit?

Care Kit Cleaning Instructions

How long will my Merry's last?

How do I dry the inside of my boots?

Help! There are white chalky marks on my boots?

Can I put my Merry's in the washing machine?

Care Tips