Ordering and Shipping

Information about shipping, delivery and ordering from us.

Articles

What shipping options do you offer?

Information about shipping and delivery.

How can I find my order number?

Once you place your order, you will receive an order confirmation email that will provide your order number. By using this link, you can also find your order number and track your order further. Just login with the email address used when making your

Can I make changes or cancel my online order?

Information about order changes and cancellations.

Can I update my contact details?

You sure can! Please send us an email at support.us@merrypeople.com, and we can assist you from there.

How do I track my order?

Finding Your Tracking Number:. After Order Placement: Once you've placed an order with Merry People, you'll receive an order confirmation email. Once the warehouse has fulfilled your order, you will receive an additional email with a unique tracking

How long does it take the warehouse to pack my order?

We aim to pack and dispatch online orders within 1-2 business days. Once your order is dispatched, you will receive an email notification with a tracking number. *Please note: During peak periods, dispatch times may be longer. While we do our best to

Do you ever go on sale or offer discounts?

At Merry People we never put our products on sale. We’ve created quality boots with a functional and classic design that can be worn season on season, year after year. We strive to offer the lowest possible price all year round, to all of our custome

Does Merry People offer Digital Gift Cards?

We sure do! You can purchase a digital gift card here. Your gift card will be emailed to you straight after purchase. Please note you will receive a digital gift voucher code via email, not a physical gift card. Please note that our gift cards are va

I am missing an item in my order/have received the wrong order

Oh no! We are so sorry to hear this. Please email us at support.us@merrypeople.com, and we will rectify this for you immediately. If you received a different product than what you ordered, please include a photo of the product label on the box so our

I'm purchasing a gift - what do I need to know?

Our boots are dispatched from a third-party warehouse, so, unfortunately, we are unable to gift wrap or send personalised notes. No! The packaging is not branded, so your surprise won't be spoiled. The only mention of Merry People will be in small pr

Can I pick up my boots from you?

Unfortunately, our third party warehouse is a massive operation and is not accessible to the public, so you will have to order through our online website. Alternatively, we have wholesale partners around the US where you can try on and purchase Merry

I'm interested in becoming a stockist.

Thank you for your interest in becoming a Merry People stockist!. We are always on the search for like-minded adventurous souls to join our merry family. If you think your store would be a good fit for selling Merry People, we would love to hear from

Will I have to pay duties upon delivery?

All orders for US customers are shipped from our US warehouse, ensuring you won’t be hit with any surprise fees at delivery. If you have received a duties invoice for a recent order, please don’t pay it—just reach out to us at support.us@merrypeople.