A list of the payment options that we offer and how to obtain a tax receipt.

We offer the following payment options: <ul><li>Credit Card</li><li>PayPal</li><li>Shop Pay</li><li>Apple Pay</li><li>Klarna - Flexible Payments</li><li>Afterpay</li></ul>These options will appear at checkout on the payment page, which is the last step.&#xA0;We also offer Express Checkout options with Shop Pay, PayPal Express, Amazon Pay, Apple Pay and Google Pay. <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33567489,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Work Sans&quot;,&quot;16&quot;:11,&quot;28&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;While the website does have the functionality to stack Merry People gift vouchers at checkout, you unforutnately cannot use two seperate credit card numbers. If you are having issues, please reach out to us at support@merrypeople.com and we can try and find a solution for you. &quot;}">While the website does have the functionality to stack Merry People gift vouchers at checkout, you unfortunately cannot use two separate credit card numbers for the same transaction.&#xA0; What is Shop Pay?Shop Pay is an express checkout option that automatically fills in your saved email, payment, and shipping details. Find out more <a href="https://shop.app/shop-pay" rel="noopener noreferrer" target="_blank">here</a>. Can I get a Tax Receipt/VAT Invoice?You sure can! Send us a message to <a href="mailto:support@merrypeople.com">support.us@merrypeople.com</a> and we will organise your tax receipt.&#xA0;

Payment Options and VAT Invoices

Information about shipping, delivery and dispatch times.

We offer free shipping and returns within the contiguous US for orders over $50. All orders for US customers are shipped from our US warehouse, ensuring you won&#x2019;t be hit with any surprise fees at delivery.Standard Ground (Free)<ul><li style="font-size: 16px;">2 - 6 Business Days&#xA0;</li></ul>Express Shipping ($20)&#xA0;<ul><li style="font-size: 16px;">2 - 3 business days (PO Boxes not accepted)</li></ul> Same-day dispatch: If you place your order before 12 pm (PST) on a weekday, it&#x2019;ll be on its way to you the same day. If you have any questions regarding this year&apos;s tariff implications, please get in touch with us at <a data-fr-linked="true" href="mailto:support.us@merrypeople.com">support.us@merrypeople.com</a>. <h4 id> </h4>

Shipping Options

Information on locating your order number, tracking details, and understanding tracking updates.

<p style="box-sizing: inherit; margin: 0px; padding: 0px; line-height: 24px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">How Can I Find My Order Number?<p id="isPasted" style="box-sizing: inherit; margin: 0px; padding: 0px; line-height: 24px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;"><span id="isPasted" style="color: rgb(22, 22, 22); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once you place your order, you will receive an order confirmation email that will provide your order number.&#xA0;<p style="box-sizing: inherit; margin: 0px; padding: 0px; line-height: 24px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;"><span style="color: rgb(22, 22, 22); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can use <a href="https://merry-people-support-copy-copy.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">this</a>&#xA0;<span style="color: rgb(44, 130, 201); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://merry-people-support-copy-copy.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">link</a><span style="color: rgb(22, 22, 22); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to find your order number. Just log in with the email address used when making your purchase.&#xA0;Finding Your Tracking Number:&#xA0;After Order Placement: Once you&apos;ve placed an order with Merry People, you&apos;ll receive an order confirmation email. Once the warehouse has fulfilled your order, you will receive an additional email with a unique tracking number and link.&#xA0;You can also locate your tracking number via <a href="https://merry-people-support-copy-copy.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">this link</a>. Just log in with the email address used when making your purchase. Please note that the tracking details will only appear once the warehouse has fulfilled your order.&#xA0;Understanding Tracking Status Updates:Shipped/ On the Way: Your order is on the move. It could be travelling through various postal hubs en route to you.Out for Delivery: Your order is with the delivery agent and will be delivered to your address soon.Delivered: Your order has arrived at its delivery destination.&#xA0;Exceptions/Delays: Sometimes, unforeseen circumstances like weather conditions or logistic issues may cause delays.What to Do If There&#x2019;s an Unexpected Delay:Check the Tracking Information:&#xA0;Often, the carrier&apos;s tracking information will provide updates or reasons for any delay.Contact the Carrier: If the delay is extended or if the tracking status is unclear, contact the carrier directly for more information.Reach Out to Us: If you&apos;re unable to resolve the issue with the carrier or if you have concerns about your order, our Customer Service team is here to assist. Just send us an email at <a data-fr-linked="true" href="mailto:support.us@merrypeople.com">support.us@merrypeople.com</a>.&#xA0;Additional Tips:<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>Keep an Eye on Your Email:&#xA0;We&#x2019;ll send you any major updates regarding your shipment.</li><li>Patience is Key: Remember, most shipping delays resolve themselves within a few days.</li></ul><p style="box-sizing: inherit; margin: 0px; padding: 0px; line-height: 24px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">

Find and Track My Order

Information about order changes and cancellations.

Need to make a change or cancel your order?Once you place an order, it will be held for 30 minutes, giving you time to make changes if needed. You&#x2019;ll find the option to edit your order on the checkout confirmation page right after your purchase is complete.During this 30-minute window, you can:<ul data-start="408" data-end="526"><li data-start="408" data-end="458">Change the size or colour of your item</li><li data-start="459" data-end="494">Update the shipping address</li><li data-start="495" data-end="526">Add items to your order</li></ul>However, you cannot:<ul data-start="555" data-end="734"><li data-start="555" data-end="622">Change the shipping service (e.g. from standard to express)</li><li data-start="692" data-end="734">Cancel your order once it&apos;s placed through this function</li></ul>To cancel your order or if you are experiencing any issues updating your order, please contact us immediately at <a data-start="816" data-end="839" rel="noopener"></a><a data-start="816" data-end="839" rel="noopener">support.us@merrypeople.com</a>. Once your order starts processing at our warehouse, no changes or cancellations can be made. Most orders (unless marked as pre-orders) are shipped within 24 business hours. If your order has already shipped, we kindly ask that you wait for it to arrive and then follow our standard return process.We offer free 30-day returns. Once your order arrives, you can start an exchange or return <a data-start="1002" data-end="1047" rel="noopener" target="_new" href="https://merrypeople.returnscenter.com">here</a>. Just enter your order number and email, and follow the prompts. Once we receive your return, we&#x2019;ll process your exchange or refund.Alternatively, purchase the correct item now and return the original for a refund. That way, you&apos;ll have the right pair of Merry&apos;s on your feet sooner. Need to change the delivery address? Once your order is shipped, you&#x2019;ll receive a tracking link by email. From there, you can request a redirect to a different address if needed.Please note: This is only a request and is not guaranteed.&#xA0; Need to change the contact email? No problem!&#xA0;Please send an email to <a href target="_blank">support.us@merrypeople.com</a>, and we will update&#xA0;your contact information for you.

Make Changes or Cancel Your Order

An explanation of why we never go on sale or offer discount codes.

At Merry People, we&#x2019;ve proudly never gone on sale in our ten years, and we don&#x2019;t plan to start. Here&#x2019;s why:Fair Pricing, Always Our products are priced to reflect their true value, with no hidden margins or built-in discounts. Unlike many brands that plan for markdowns, we offer the lowest possible price year-round.Consistent Prices, No Regrets We want you to feel good about your purchase, with no surprises or discounts appearing&#xA0;weeks later.Thoughtful Production We only make what we believe we&#x2019;ll sell, aiming to sell out rather than stockpile. This keeps our process sustainable and avoids the need for clearance sales.Quality Over Quantity We believe in buying less, but better. Our durable, seasonless designs are made to last, and their price reflects that lasting value.

Sales and Discount Codes

Everything you need to know about purchasing and using your digital gift card, including buying one as a gift.

Yes, we do offer digital gift cards! You can purchase one <a data-start="162" data-end="171" href="https://us.merrypeople.com/products/merry-people-gift-voucher" target="_blank" rel="noopener noreferrer">here</a>.Once purchased, your digital gift card will be emailed to you instantly. Please note that you&#x2019;ll receive a&#xA0;digital voucher code via email, not a physical card. <h3 data-start="342" data-end="374" id="want-to-send-it-as-a-gift">Want to send it as a gift?</h3>Select &apos;I want to send this as a gift&apos; on the product page as shown below, then enter the recipient&#x2019;s email and a personal message. The gift card will be sent directly to them.<img src="https://attachments.gorgias.help/B9Zby7Zmd32eNk3R/hc/bgJ1Q6QEO36vXKOM/2025071702-9dacd1fc-df1e-4d64-af5f-412482ba03f7-screen%20shot%202025-07-14%20at%203.03.59%20pm.png" style="width: 387px;" class="fr-fic fr-dib fr-fil"> Gift Card Details:<ul data-start="557" data-end="771"><li data-start="557" data-end="607">Valid for 5&#xA0;years from the date of purchase.</li><li data-start="608" data-end="658">Redeemable only on the Merry People website.</li></ul>For international gifting, please contact us at <a data-start="713" data-end="770" rel="noopener">support.us@merrypeople.com</a>. Redeeming a Gift CardWhether you received a gift card from a friend or as a return, here&#x2019;s how to use it at checkout:On Desktop: Look for the &#x201C;Gift card code&#x201D; field on the right side of the checkout page.On Mobile: Scroll to &#x201C;Order Summary&#x201D; to find the &#x201C;Gift card code&#x201D; field. Enter your unique gift card code and click &#x201C;Apply.&#x201D; Tip: Copy and paste the code to avoid errors&#x2014;it&#x2019;s case-sensitive.If your gift card doesn&#x2019;t cover the full order amount, you&#x2019;ll be prompted to enter payment details for the remaining balance.

Digital Gift Cards

Information on gift purchases, including returns or exchanges, gift wrapping and gift cards.

Can you gift wrap my order or include a personalised note? Unfortunately, we can&#x2019;t offer gift wrapping or personalised notes, as our orders are packed and shipped from a third-party warehouse. Will the package give away the surprise? Nope! Our packaging is unbranded to keep your gift a surprise. The only mention of Merry People is in small print on the return address label.&#xA0; How do returns and exchanges work for gifts? If your recipient needs a different size or style, they can request an exchange&#xA0;<a data-start="650" data-end="695" rel="noopener noreferrer" target="_blank" href="https://merrypeople.returnscenter.com">here</a>. They&#x2019;ll need the order number, then select &#x2018;Returning a Gift?&#x2019; and follow the prompts. Once approved, they&#x2019;ll receive a prepaid return label via email. We&#x2019;ll process the exchange once we receive the returned item.Holiday policy: From November 1, we extend our return window to 90 days, giving gift recipients until January 31 to make a return or exchange. Do you offer gift cards? Yes! You can purchase a digital gift card <a data-start="1156" data-end="1165" rel="noopener noreferrer" href="https://us.merrypeople.com/products/merry-people-gift-voucher" target="_blank">here</a>. It will be emailed to you immediately after purchase. Please note:<ul data-start="1238" data-end="1421"><li data-start="1238" data-end="1303">You&#x2019;ll receive a digital code via email (not a physical card)</li><li data-start="1304" data-end="1367">Gift cards are valid for 5&#xA0;years from the purchase date</li><li data-start="1368" data-end="1421">They can be used on the Merry People website only</li></ul>For international gifting or questions, feel free to reach out at <a data-start="1491" data-end="1514" rel="noopener"></a><a data-start="1491" data-end="1514" rel="noopener">support.us@merrypeople.com</a>.

Gifting Info

How to apply to become one of our stockists.

<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">Thank you for your interest in becoming a Merry People stockist!<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> We are always on the search for like-minded adventurous souls to join our merry family. If you think your store would be a good fit for selling Merry People, we would love to hear from you.&#xA0;To get started, please copy &amp; paste the below into an email so we can learn a bit about you:&#xA0;<ol><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Contact Name</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Business Name</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Shop Address / Phone Number / Email</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Invoice Address / Delivery Address</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Links to website and social media</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">A bit of background information about your business and products / brands stocked</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">Would you like to be added to our mailing list? Y/N</li><li style="font-weight: bold; font-size: 16px; color: rgb(0, 0, 0);">How did you hear about us?</li></ol>Please send your inquiry to wholesale@merrypeople.com.&#xA0;We are unable to supply to customers who wish to trade Merry People products on eBay, Etsy, Amazon, or other secondhand sites.&#xA0;<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We look forward to hearing from you soon!

Stockist Application

We would love to hear from you! Send us an email and our team will get back to you.

Ordering and Shipping